Privacy Policy
Last updated: 1 July 2025
Our commitment to your privacy
Wesley Weighing Pty Ltd (ABN ) — referred to in this policy as “we”, “us” or “our” — is a Melbourne VIC based provider of weighing equipment supply, hire, calibration, trade measurement verification and servicing. We respect your right to privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
The Australian Privacy Principles
The APPs set out the standards that Australian businesses must meet when collecting, holding, using and disclosing personal information. This policy explains how we meet those obligations in plain language. If anything is unclear, you are welcome to ask us about it by email.
Personal information we collect
Depending on how you deal with us, we may collect:
- your name, business name, email address and other contact details;
- delivery, billing and site addresses relevant to a purchase, hire or service visit;
- enquiry details, including the type of scales, balances, load cells or weighing systems you need supplied, calibrated, verified or repaired;
- purchase, hire, warranty and service history relating to equipment you own or operate;
- information required to issue calibration certificates, statements of compliance and trade measurement records;
- billing details (payment card data is handled by our payment providers and is not stored on our own systems);
- website usage information, such as pages viewed — see “Cookies and website analytics” below.
We do not generally need to collect sensitive information (such as health information) to supply weighing and calibration services, and we will only do so where it is reasonably necessary and you have consented.
How we collect personal information
We collect personal information directly from you when you submit a quote request or enquiry form, send us an email, or speak with our technicians in person at your premises. We may also collect information from your nominated site contacts, and from third parties such as equipment manufacturers, suppliers and freight partners, where it is reasonably necessary for our functions.
Why we collect it
We collect, hold, use and disclose personal information for purposes connected with our business, including to:
- prepare quotes and respond to enquiries;
- deliver sales, hire, calibration, verification, repair and maintenance services;
- issue calibration certificates and compliance documentation, and maintain statutory service records;
- manage warranties, recalls and equipment safety notices;
- invoice for goods and services and administer accounts;
- improve the content and usability of our website;
- send updates about our services, where you have opted in (you can opt out at any time).
Disclosure of personal information
We do not sell or rent your personal information. We may disclose it to:
- our technicians and specialist contractors, engaged to perform work on our behalf under confidentiality obligations;
- equipment manufacturers and authorised service partners, for warranty, recall or repair purposes;
- freight and logistics providers, to deliver equipment to your sites;
- our IT, hosting and email service providers;
- our accountants and professional advisers;
- payment and debt-recovery service providers;
- government bodies and regulators where disclosure is required or authorised by law, including trade measurement authorities.
Overseas disclosure
We store personal information on systems located principally in Australia. Some of our service providers, such as cloud and email platforms, may store or process data outside Australia. Where that occurs, we take reasonable steps under APP 8 to ensure the recipient handles the information in a way that is consistent with the APPs.
Security and retention
We hold personal information in electronic records protected by access controls, passwords and encryption in transit, and we limit access to people who need it to perform their duties. Calibration certificates and trade measurement records are retained for the periods required by the relevant legislation before being securely destroyed or de-identified. We destroy or de-identify other personal information once it is no longer needed for any lawful purpose.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@wesleyweighingau.space. We will respond within a reasonable period (usually within 30 days) and will not charge you for making a correction. In limited circumstances set out in APP 12, we may decline access, and if we do we will explain why in writing.
Cookies and website analytics
Our website uses cookies and similar technologies that are necessary for the site to function, along with basic analytics that help us understand which pages are useful to visitors. The analytics data we collect is aggregated and is not used to identify you. You can set your browser to refuse cookies; some site features may then work less smoothly.
Direct marketing
Where we have your consent or you would reasonably expect to hear from us, we may send occasional updates about weighing equipment, calibration services or compliance deadlines. Every marketing email includes an unsubscribe option, and you can also opt out at any time by emailing ceo@wesleyweighingau.space.
Complaints and queries
If you have a question or concern about how we handle personal information, please contact our Privacy Officer by email at ceo@wesleyweighingau.space. We will acknowledge your complaint within 5 business days, investigate it fairly and provide a written response, generally within 30 days. If you are not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, and the “last updated” date above shows when it took effect.
Contact
Privacy enquiries and access requests go to the CEO, Wesley Weighing Pty Ltd, Melbourne VIC — ceo@wesleyweighingau.space. Please include enough detail for us to identify the records concerned.