1. Acceptance of these terms
These Terms of Service ("Terms") apply to all quotations, sales, installations, repairs, servicing and calibration work provided by Wesley Weighing Pty Ltd (ABN ) ("Wesley Weighing", "we", "us" or "our"). By placing an order, accepting a quotation, allowing work to commence or using our website at wesleyweighingau.space, you ("the client") agree to be bound by these Terms. If these Terms conflict with anything stated in a signed service agreement or an accepted quotation, the signed document prevails for that engagement.
2. Scope of services
We supply, install, service, repair and calibrate weighing equipment, including but not limited to platform scales, bench scales, retail scales, weighbridges, load cells, balances and related weighing and measurement systems. Unless expressly agreed in writing, our services do not include electrical work beyond the weighing system itself, civil or concrete works, or any trade services that must be performed by a licensed contractor in Victoria.
3. Quotes and orders
Quotations issued by Wesley Weighing are valid for 30 days from the date of issue unless otherwise stated in writing. Quotations are based on the information available at the time, including equipment models, site conditions and access details supplied by the client. If site conditions, equipment specifications or requirements differ materially from the details provided, we may issue a revised quotation before proceeding. An order is accepted only when we confirm it in writing or commence work.
4. Payment terms
Unless otherwise agreed in writing, payment is due within 14 days of the date of our tax invoice. For equipment orders, we may require a deposit before the order is placed with our suppliers. We may charge interest on overdue amounts at a rate of 2% per month on the outstanding balance, and we may suspend outstanding work or services where invoices remain unpaid. Goods supplied remain our property until paid for in full.
5. Delivery, installation and access
Delivery and installation timeframes are estimates only. The client is responsible for providing safe, lawful and adequate access to the site, a suitable level surface or foundation for the equipment, and adequate power supply where required. If we attend a site and cannot complete the work because access is unavailable, unsafe or inadequate, we may charge a call-out fee for the visit.
6. Warranties
We warrant that services will be performed with due care and skill and that equipment supplied by us will be free from defects in materials and workmanship for a period of 12 months from delivery, unless a different warranty period is stated in the quotation or manufacturer's documentation. Our warranty does not cover damage caused by misuse, overload, improper installation by others, unauthorised repair, environmental factors, power surges or fair wear and tear.
7. Australian Consumer Law guarantees
Nothing in these Terms excludes, restricts or modifies any right, remedy or guarantee that cannot be excluded under the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law. Our goods and services may come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Limitation of liability
To the fullest extent permitted by law, and subject to clause 7, our total liability arising out of or in connection with the supply of goods and services is limited, at our option, to the resupply of the goods or services or the payment of the cost of resupplying them. We are not liable for indirect, incidental or consequential loss, including loss of profits, loss of production, loss of data or business interruption, except where such liability cannot be excluded by law.
9. Calibration results and traceability
Calibration certificates and reports issued by Wesley Weighing state the results observed at the time of calibration and the conditions under which the work was performed. Calibration reflects the condition of the instrument on the day of service; ongoing accuracy depends on the environment, handling and use of the equipment between services. Certificates are prepared with reference to test masses traceable to Australian national standards where applicable. Certificates must not be altered or reproduced in a way that misrepresents the results.
10. Care of equipment and loan items
Where we provide loan equipment, demonstration units or replacement parts while work is underway, the client takes responsibility for the loan item from the time of delivery until it is returned to us. The client must take reasonable care of loan items and return them in the condition received, fair wear and tear excepted.
11. Cancellation and rescheduling
Clients may cancel or reschedule a booked service by contacting us at ceo@wesleyweighingau.space with reasonable notice. Where less than 24 hours' notice is given for an on-site attendance, we reserve the right to charge a reasonable cancellation fee covering scheduled travel and technician time. Equipment orders that have already been placed with our suppliers may not be cancellable, in which case the client remains liable for the order cost.
12. Privacy
We collect and handle personal information in accordance with our Privacy Policy, which forms part of these Terms.
13. Intellectual property
All intellectual property in our documentation, calibration certificates, reports, processes, quotations and website content remains the property of Wesley Weighing Pty Ltd or its licensors. Client equipment specifications and data supplied to us remain the property of the client but may be used to perform and record the services.
14. Governing law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
15. Changes to these terms
We may update these Terms from time to time. The current version will always be published on this page. Terms in force at the time an order is accepted apply to that engagement, except where an updated version is expressly agreed in writing.
16. Contact
Questions about these Terms can be directed to Wesley Weighing Pty Ltd by email at ceo@wesleyweighingau.space.